Company
Services Offered
- Domestic (U.S.) and international consumer receivables servicing
- Billing, payment processing, customer service, and reporting
- On-line originations, including customized credit scoring, loan approval capability, and closing documents printed on demand
- Multicurrency payment processing capability
- Early and default collections
- Software-as-a-Service (SAAS) ASP-modeled client access for performance of customer service and delinquency collections, including predictive dialer, skip-tracing capability, and portfolio management tools
- Real-time, browser-based consumer loan application and documents-on-demand system
- Additional services include backup servicing, custodial management, and Portfolio Interest Exemption Trusts (PIET) for payments made to non-U.S. entities
- Office locations: Scottsdale, Arizona; Buffalo, New York; Orlando, Florida; and Mexico City, Mexico
Concord's Clients
- Originators of receivables, lenders, property management entities, and owner associations
- Various asset classes, including secured and unsecured receivables, debt consolidation, land, membership programs, timeshare, and association fees
- Client portfolios include providing servicing for over 650,000 active consumer obligations, representing in excess of $2.8 billion and providing back-up servicing in excess of 100,000 consumer accounts
Why Concord?
- Technology focused
- Internal Audit and Quality Assurance Departments
- Unparalleled proprietary customer service and collections software
- 24-hour Internet and/or telephone account information access for consumers including on-line payment capability
- Independently audited by Deloitte & Touche for adherence to the AICPA's Statement of Auditing Standards No. 70 (SAS 70) Type II
- Collections department utilizes predictive dialer and automatic messaging, and performs in compliance with licensing and consumer protection regulations
- Multilingual/Multicultural customer service and collections staff
