About Us

About Us

Concord has provided private label portfolio servicing since first opening our doors in September of 1988 and has enjoyed consistent growth year over year, presently servicing over 1.8 million unsecured consumer obligations with a portfolio size of approximately $4.5 billion. We work with dozens of originators of retail installment loans in all 50 states and Mexico in a multitude of asset classes, including hospitality, energy efficiency, home improvement and land holdings. The loan type and terms vary from six (6) months to twenty (20) years. Our growth and portfolio size is directly attributable to our ability to manage data from hundreds of originators and portfolios across multiple disparate operating systems.

Concord is a partner, not a competitor.  We do not lend money, accept deposits or purchase accounts for our own portfolio. And Concord is not affiliated with any company that performs these tasks.  One hundred percent of our time is devoted to servicing client portfolios.  Therefore, our interests are aligned with our clients.  With the added benefit of confirming SSAE 16 compliance annually, being PCI (Payment Card Industry) compliant, maintaining a robust business continuity plan, and providing a pricing structure that routinely yields measurable cost savings for our clients, Concord is an ideal partner to provide you with a customized portfolio servicing solution.

Concord’s portfolio servicing solutions are intended to meet the specific needs of each client.  The scope of our portfolio servicing duties may include:

  • Contract boarding and auditing.
  • Invoicing and ACH processing.
  • Payment posting and cash reconciliation services.
  • Customer service.
  • Early and late stage collections.
  • Modification, extension, renewal and payoff processing.
  • Financial and managerial reporting.
  • Treasury services.

Every portfolio is unique and the motivations of our clients can vary. At Concord our goal is to create a client-centric servicing solution that leverages Concord’s proven financial technology (FinTech) platforms, seasoned staff and validated processes.  Our objective is to service your portfolio consistent with your expectations. Servicing procedures, invoice templates, pay-off methods, charge-off policies and other facets of portfolio servicing are all reviewed and approved by a client prior to commencement of servicing.

In addition to Concord’s core capabilities as a primary third-party loan servicer, Concord also serves as a Master Servicer or Backup Servicer for approximately 160,000 loans with combined balances of approximately $1.2 billion. In this arena, Concord has years of experience in the Mexican mortgage market.

Other services include:

  • PIET (Portfolio Interest Exemption Trust)
  • Loan validation and audit services
  • Document custody service


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