Concord Servicing Corporation (CSC) – known as Concord – was formed in September of 1988 by current CEO & President, Robert (Bob) W. Bertrand. At the end of their first year, Concord had three corporate clients and 3,000 accounts. At their 20-year mark, Concord had grown to servicing 625,000 accounts totaling more than $2.5 billion. Now after over 27 years in operation, Concord’s growth has increased to over 1.8 million accounts with a portfolio size of over $4.5 billion.
1998 – 10 years in business: Servicing 122,000 accounts totaling more than $180 million.
2002 – 15 years in business: Servicing 350,000 accounts totaling more than $350 million.
2003 – Concord introduces INTERLINK® – a proprietary, award-winning, real-time, browser-based technology platform providing access to consumer information.
2006 – Concord opens a regional office in Mexico City to support Mexican consumer accounts.
2009 – Concord gets “in the cloud” with a move to an external data center. Concord also develops and deploys C2 – Command & Control®, a workflow solution that empowers users to manage collection strategies.
2010 – Concord develops and deploys Qualifly®, a mobile-friendly application that identifies in real time an individual’s FICO® credit score range.
2011 – Concord launches Blackwell Recovery®, a highly refined collection service to help resolve non-performing financial obligations.
2012 – Concord relocates to a new corporate office in Scottsdale, AZ, to allow for future growth and expansion.
2013 – Concord celebrates 25 years of success! Concord launches DOCKit®, a tactical task scheduling and tracking tool.
2014 – Concord services over 800,000 accounts totaling $3.0 billion.
2015 – Expansion in Energy Efficiency and Mexican Mortgage Loan Servicing.
2016 – Concord services over 1.8 million accounts totaling $4.5 billion.