Concord Servicing Corporation
With over 20 years of consumer delinquency collection experience, Concord Servicing Corporation is a full-service, licensed and bonded collection agency that is experienced in handling all phases of the consumer collection process. Utilizing the latest technologies, employing a skilled collection staff and offering a variety of collection programs, Concord is changing the way that collection agencies operate. We will design a solution for each client that will increase the monies recovered from past due accounts as well as decrease the amount of time accounts are outstanding.
Concord’s early collection programs, with four strategically-located call centers, are designed to identify those accounts that require an earlier collection effort while reducing your overall collection costs. This option allows you to utilize an agency style collection program at a competitive cost, regardless of the balance being collected.
Our early collection programs include:
- Advanced, interactive and detailed reporting to track current and historical portfolio performance and efficiency
- State-of-the-art inbound and outbound calling technology
- Customized calling campaigns for your portfolio and your consumers’ time zones
- Collection letter campaigns to enhance correct party contact rates
- Credit reporting to major credit bureaus
- Credit scoring
- Multi-lingual and multi-cultural collection approaches
- Professional skip tracing using state-of-the-art tools
- Utilization of customized telephone message blasts through virtual agent campaigns, which offer an effective and efficient method to contact a large number of customers timely and inexpensively
Our clients may also choose to utilize our proprietary collection software that offers the option of collecting their own accounts via the Internet. Concord’s Interlink.net software provides automated and sophisticated collection queuing and presentation to the collector, collection resolution tracking with reasons for delinquency, acceptance of payments via checking account or credit card, and collection reporting for tracking of portfolio performance.
In addition to our early collection programs, Concord also specializes in providing agency styled collections of severely delinquent receivables.
Accounts assigned to Concord for default collections are done on a contingency fee basis. This means you do not pay until we collect! For your benefit, all monies collected are deposited directly into a bank account owned and controlled by you. As such, you will receive the benefit of using your money immediately upon collection.
Our management team will assist you in designing a collection approach that assures maximum results. All of our collection plans are customizable to fit your needs and requirements. Some of the asset specific collection resolution plans we offer:
- Cure Program
- Settlements
- Deed-In-Lieu
