Interlink® is Concord’s award-winning, real-time browser based technology platform providing access to account/consumer information.  Deployed over the internet for both external clients and Concord’s internal staff, Interlink® is fully secured by firewalls and redundancy protocols. In addition to providing access to real-time status and balance information, Interlink also offers search, view and multicultural language support and cross-browser compatibility.

Standard and Advanced Features of Interlink®:

  • Access real-time status and balance information and search, view, and notate accounts.
  • Accept one-time and/or recurring bank draft and credit card payments.
  • Generate and schedule interactive reports with drill-down capabilities.
  • Reports can be viewed on-line, printed, downloaded, sent via email, or exported in common file formats such as CSV (comma delimited), Excel, PDF, and XML.
  • Multi-currency capabilities that include payment options, payoff quotes, exchange rate calculators, and secure credit card and ACH transaction processing with domestic and international banking affiliates.
  • Establish two-way communication between client and Concord to conduct secure file transfers.
  • Define customized collection queues and daily workloads.
  • A real-time collector statistics dashboard with the ability to report historical data.
  • A call resolution requirement that assures consistency in collector procedures and allows the tracking of reasons for delinquency.
  • Bankruptcy and skip tracing screens used to store pertinent legal and contact information.
  • Automated and on-demand generation of correspondence such as reminder letters, statements, and coupon books.
  • Simplified late charge waives and custom payment plans.
  • Ability to force, suspend, and reinstate credit reporting.
  • All activities such as notes, letters, and transactions are stored permanently.


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