Concord Software Leasing Corporation / Software as a Service (SaaS)1
Concord Software Leasing Corporation is the Information Technology provider to Concord Servicing Corporation (Concord) and its clients. It is responsible for developing and maintaining Concord’s technological architecture, including Interlink.net. This consists of hardware, software, database management, computer telephony integration, and the network security infrastructure necessary to operate and conduct day-to-day business.
Interlink.net provides real-time browser based access to information that is secured by firewalls and redundancy protocols. This application includes multicultural language support and cross-browser compatibility. It is deployed over the internet for Concord’s internal staff located in Scottsdale, AZ, Buffalo, NY, and Mexico City, Mexico. It is also deployed for use by many of Concord’s clients dispersed throughout North America.
Standard Features:
- Access real-time status and balance information and search, view, and notate accounts.
- Accept one-time and/or recurring bank draft and credit card payments.
- Generate and schedule interactive reports with drill-down capabilities.
- Reports can be viewed on-line, printed, downloaded, sent via email, or exported in common file formats such as CSV (comma delimited), Excel, PDF, and XML.
- Multi-currency capabilities that include payment options, payoff quotes, exchange rate calculators, and secure credit card and ACH transaction processing with domestic and international banking affiliates.
- Establish two-way communication between client and Concord to conduct secure file transfers.
Advanced Features:
- Define customized collection queues and daily workloads.
- A real-time collector statistics dashboard with the ability to report historical data.
- A call resolution requirement that assures consistency in collector procedures and allows the tracking of reasons for delinquency.
- Bankruptcy and skip tracing screens used to store pertinent legal and contact information.
- Automated and on-demand generation of correspondence such as reminder letters, statements, and coupon books.
- Simplified late charge waives and custom payment plans.
- Ability to force, suspend, and reinstate credit reporting.
- All activities such as notes, letters, and transactions are stored permanently.
References:
Source: Wikipedia
