When you’re shopping for loan servicing or backup servicing, the single most critical criterion for success is customer service that permeates and drives every element of performance—from state-of-the-art technology customer care to compliance and problem-solving. Great “customer service” is a term bandied about by most companies. But, unless it’s practiced consistently and reliably, the company will appear hypocritical. This is truly an area where “walking the talk” is essential.
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