Joy rejoined Concord as vice president of marketing and communications in March 2018, after previously serving as Concord’s director of business development from June 2005 through August 2015. Joy oversees the development, integration and implementation of a broad range of marketing and communications activities relative to the strategic direction and positioning of Concord and its leadership.
Prior to rejoining Concord, Joy served as the director of product and business innovation at Marriott Vacations Worldwide. She has also held management positions with timeshare industry leaders RCI, Vistana Signature Experiences and the former Island One Resorts (now owned by Diamond Resorts).
A native of Ohio, Joy holds a Bachelor of Science in Marketing from Miami University in Oxford, Ohio. She is actively involved in the American Resort Development Association (ARDA), currently serving as chairman of the ARDA International Foundation (AIF) Accreditation Board, vice chairman of ARDA-WIN and a member of ARDA’s Education Committee and Meetings Committee.